FAQs
Q: Can I cancel or reschedule my booking?
A: We understand that plans can change! You may reschedule your event once at no charge with at least 10 days’ notice, subject to availability.
Changes made within 10 days may incur a $100 rescheduling fee.
Because each date is reserved exclusively for your event, cancellations are non-refundable but may be credited toward a future booking when possible.
Q: Can we wear shoes on the rides?
A: Shoes are not permitted on any ride platform to ensure safety and protect our equipment. Children must be barefoot or wear clean grip socks.
We kindly ask that adults and guests remove high heels or any sharp footwear before stepping onto or near the ride platforms, as these can puncture or damage the flooring.
Q: Are the rides insured and safe for children?
A: Yes. Our rides are insured and installed by trained staff following safety guidelines. Adult supervision is required at all times, and Little Luxe Rentals assumes no liability for improper or unsupervised use. A signed waiver is required before setup.
Q: Can guests wear face paint or glitter?
A: To preserve the finish and cleanliness of our handcrafted rides, face paint, body paint, glitter, and confetti are not permitted while using or sitting on the carousel or teacup rides.
We know those details are fun for parties, but they can permanently stain or damage the surfaces, and we want every child to enjoy the rides looking as beautiful as your event!
Q: Who are the rides for?
A: Our luxury carousel and teacup rides are designed for children, best suited for children ages 1-6.
Q: How far in advance should I book?
A: We recommend booking 2–4 weeks in advance, especially for weekend events. Limited availability may be available for last-minute bookings. Weekend dates book quickly.
Q: Do you offer outdoor setups?
A: At this time, our rides are designed for indoor use only to preserve their finish and ensure safety. We do not install in outdoor environments or areas exposed to weather.
Q: What kind of space or access is needed for setup?
A: Rides must be placed on a flat, indoor surface with double-door access (minimum 72” width). We do not set up at locations with stairs, elevators, or outdoor areas, as rain could damage the rides. Our team will confirm layout and access details prior to your event date to ensure a smooth delivery.
Q: Do you require a security deposit?
A: Yes. A refundable $250 security hold is required for all rentals. It will be released within 48 hours after your event pending inspection. Any damage, staining, or excessive dirt may result in partial or full deduction from the deposit.
Q: Can I leave my child to play unsupervised on the rides?
A: While our rides are designed for children 1-6, a parent or caregiver’s supervision is required at all times.
Each rental includes a trained Little Luxe Host to oversee safe use. Parents remain fully responsible for actively supervising their children throughout the event.
Q: Are food and drinks allowed near the rides?
A: We kindly ask that no food, drinks, candy, gum, confetti, or staining items (including markers or face paint) be used near the rides.
These items can cause permanent damage and may result in cleaning or repair fees. Finishing snacks before ride time helps us preserve every setup’s pristine condition.
Q: How much space is required for setup?
A: Each ride requires flat, level ground and easy access for delivery.
Carousel: approx. 6 ft wide x 8 ft tall
Teacup ride: approx. 6 ft wide x 3 ft tall
A total clearance of 8x8 ft per ride is recommended for safety and setup access.
Q: What areas do you service?
A: We proudly serve Chicagoland and surrounding suburbs.
Complimentary delivery, professional setup, and breakdown are included within 20 miles of our Kildeer service area, with extended travel available upon request for an additional fee.
Q: Is there a minimum rental time?
A: Yes, all rentals require a 3-hour minimum, with the option to extend your experience.